Although ambulance crews are undoubtedly essential players in the process of saving the lives of people in medical distress, dispatchers are the ones who initially assess the situation and make crucial decisions about the urgency of the situation and what kind of help to send. They consistently display excellence in their work and show calm demeanors many people can't help but admire and appreciate. But, like almost everyone else, emergency dispatchers could benefit from additional insights -- especially those that aren't immediately evident over the phone. That's where an AI software application called Corti comes into play. If a person is having a heart attack, he or she may not be in the appropriate condition to go into substantial detail about symptoms.